Terms and Conditions | The Italian Furniture Store

  • Special orders will be processed once the minimum fifty percent (50%) deposit and all invoice documentation has been approved, signed and returned.
  •  When possible, the Purchaser will be given due notice of the receipt of merchandise into port. Upon receipt of merchandise to the warehouse, the balance on the invoice will be due immediately, with no exceptions. If remaining balance is paid by check, the check must clear prior to delivery.
  • It is the responsibility of the Purchaser to provide fabric memo(s) for approval, ship COM/COL’s directly to the factory and review and approve all materials prior to sending to respective manufacturer in Italy. COM/COL sent to the Miami showroom or warehouse will be refused and returned to the sender. Approval does not constitute a guarantee of durability or appearance.
  •  A copy of the COM/COL vendor invoice is required to include with the export documents. Failure to provide the documents may cause shipping delays. The Purchaser will also be responsible for any import fees of VAT’s associated with the merchandise.
  •  All COM/COL requirements are issued in metric for solid, non-repeat coverings. It is the Purchasers responsibility to provide the COM/COL specifics and confirm quantity requirements and measurement conversions.
  •       In the event of a covering with a repeat, the factory will take creative license to upholster the furniture in the best way. Should this require additional COM/COL, it will be the Purchaser's responsibility to send additional quantity as expeditiously as possible at cost to the Purchaser.
  • Should the Purchaser wish to specify application of any COM/COL with a pattern, repeat or railroading, a drawing must accompany the signed purchase order. Please note additional quantities may be needed than original quoted.
  • Illimit Miami and its manufacturers will not be held accountable for any discrepancies, flaws, damage, stains or discoloration to materials noted upon receipt into the factory, incorrect materials supplied by other, delays due to complications with COM material provided nor final appearance of the finished product.
  • In the event that a COM/COL is specified on your invoice, production will not begin until all materials are received into the factory. Structures will not be assembled prior to receipt of COM/COL
  • All claims including defects and damages must be made within 3 days of receipt of goods. No refunds will be given after 3 days of receipt of goods and any exchanges must be made within 10 days of receipt of goods. Merchandise cannot be returned without prior authorization. All returns must be accompanied by original sales receipt and the original packaging. We cannot accept returns of bedding, cut fabrics, or unwrapped mattresses. We will exercise the right to reject returns that in our opinion appear to have been used.
  • Orders cannot be cancelled or amended once merchandise has been put into production. Cancellations within three (3) business days of deposit remittance and contract signature will result in a twenty-five percent (25% of the full amount of the order) cancellation fee.
  • Any approved changes made to an order after its factory confirmation, either to the product specifications or its dimensions, will increase the lead time and may change pricing. No changes will be accepted after seven (5) business days from deposit remittance and contract signature.
  • Release from the factory date is estimated only and will be confirmed once the factory has sent said confirmation. Illimit Miami will use commercially reasonable efforts to meet anticipated delivery dates but shall not be held liable for any breach of contract or held responsible for any costs or expenses incurred by the Purchaser as a result of delivery delays.
  • Deliveries are Monday through Friday. To reschedule your delivery, one (1) full business days’ notice is required. Otherwise, a second delivery fee will be applied to the order and must be paid prior to the second delivery being made.
  • PICKUPS It is the client's / client's agent's responsibility to inspect the merchandise and note any defect or damage on the pick-up receipt. All claims for concealed damage or shortage must be reported to Illimit within five days after receipt.
  • Delivery fees are for “White Glove” or standard elevator service only. Clear access to the desired space is required for all deliveries. Delivery charges may change based upon, but not limited to, inspection of site delivery access or inability to safely and/or adequately use the building elevator to lift the product(s). It is the Purchaser's responsibility to confirm all items will fit into access corridors, elevators, stairways and hallways. Should a field survey be required to ascertain delivery/installation clearance, a one hundred and twenty-five-dollar ($125) service fee will be assessed. Additionally, the fee for a walk-up building, without elevator access, would be fifty dollars ($50) per flight after the first flight of stairs. Any additional access fees imposed by your building or assessed upon delivery arrival must be paid prior to the delivery completion.
  • It is the responsibility of the purchaser to comply with elevator access and delivery times. A Certificate of Insurance should be requested from and provided by the delivery service prior to your delivery time, should your building require them. In the event that the delivery team is denied access to your space, a second delivery fee will be assessed.
  • It is the responsibility of the Purchaser to inspect all products immediately upon delivery. The Purchaser, or a trusted agent, must be available and present for the duration of the delivery/installation. By signing acceptance of the delivery from the carrier on the bill of lading (delivery ticket), the Purchaser acknowledges that the product(s) have been delivered and installed in good condition.
  • Any shortages, damages or defects that are discovered upon delivery must be noted on the bill of lading prior to the delivery team leaving the premises. Illimit Miami reserves the right to repair or replace, within a reasonable time, any merchandise not complying with this agreement.
  • Illimit does not install or hang any light fixtures, mirrors, plumbing fixtures, bathroom accessories, nor move existing furniture.

  • Freight forwarder as agent for client assumes full responsibility upon acceptance of merchandise from illimit, including but not limited to damage, defects or shortage. In addition, we strongly recommend that all goods be insured for theft, loss, and damage during transportation to destination.
  • When possible, the Purchaser will be given due notice of the receipt of merchandise into port. Upon receipt of merchandise to the warehouse, the balance on the invoice will be due immediately, irrespective of further storage being required.
  • In the event of any delivery delay caused by the Purchaser, Illimit Miami is willing to handle and store all products ordered for thirty (30) days. After thirty (30) days, storage fees will be applied to the invoice and will vary based on the order volume. Monthly storage fee of the merchandise total will be assessed and must be paid prior to merchandise being scheduled for delivery. Illimit Miami will store merchandise for a total of six (6) months before further accommodations must be made.
  • Invoice balances that have not been paid within five (5) days upon receipt of merchandise into the warehouse will incur an automatic five percent (5%) non-prorated, non-refundable storage fee for the first thirty (30) days. If we need to facilitate movement of merchandise to a recommended third-party storage facility, it is the purchaser's responsibility to inspect the product at the time of transfer.
  • Due to the possibility of variations in fabric dye lots, natural leathers, stone and natural woods, an exact match of sample color and / or grain cannot be guaranteed.
  • Illimit Miami cannot assume liability for any special, incidental or other indirect damage (including without limitation the loss of revenue, profits or opportunity).

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